1. Artwork & proofing
- Final approval: Printfix will provide a digital proof for all custom orders. It is the customer's sole responsibility to check for errors in spelling, grammar, layout and image resolution.
- Production start: Once "Approval for Production" is received (via email or website), the order is final. Printfix is not liable for any errors overlooked during the proofing stage.
- Colour accuracy: Due to variations in monitor calibration (RGB) versus professional printing (CMYK), exact colour matching is not guaranteed. Minor colour variations are not grounds for a refund.
2. Payment & cancellation
- Payment terms: Full payment is required before production begins unless otherwise agreed in writing.
- Cancellations: Because all orders are custom-made to your specifications, cancellations are not permitted once production has started. If a cancellation is requested before production, a processing fee may apply.
3. Production & delivery
- Turnaround times: All delivery dates provided are estimates. While we strive to meet deadlines, Printfix is not liable for financial losses caused by production delays or third-party courier issues.
- Shipping damage: Claims for items damaged during transit must be made within 48 hours of receipt, accompanied by photographic evidence of the packaging and product.
4. Intellectual property
- Customer warranty: By submitting artwork, the customer warrants that they own the rights to the designs, logos and images. Printfix reserves the right to refuse any order that appears to infringe on a third party's copyright or contains illegal content.
- Portfolio use: Unless requested otherwise in writing, Printfix reserves the right to use photos of finished products in our marketing materials and portfolio.
5. Limitation of liability
- Printfix's total liability: For any claim shall not exceed the total price of the order placed. We are not responsible for indirect or consequential losses.