1. General policy
- Due to the custom nature of our printing and packaging work, we do not offer refunds or exchanges for "change of mind" or customer-side errors (such as typos, low-resolution images or incorrect size selection) once an order has been approved and produced.
2. Defective or damaged items
- If your order arrives with a manufacturing defect or was damaged during transit, we will provide a reprint or a partial/full refund under the following conditions:
- Notification: You must notify us at printfix2021@gmail.com within 48 hours of receiving your order.
- Evidence: You must provide clear photographic or video evidence of the defect or damage, including the packaging if applicable.
- Return of goods: In some cases, we may require the defective items to be returned to us for inspection before a reprint is issued.
3. What qualifies as a defect?
- A reprint or refund will be considered if:
- The finished product differs significantly from the approved digital proof.
- There are physical defects in the material (e.g. torn paper, faulty adhesive, incorrect lamination).
- The quantity delivered is less than 95% of the ordered amount (industry standard allows for a 5% margin of error).
4. Non-refundable scenarios
- Colour variations: Minor differences between your computer screen (RGB) and the final print (CMYK).
- Shipping delays: Delays caused by third-party couriers or customs.
- Late approval: Delays in production caused by the customer's late approval of proofs.
5. Refund process
- If a refund is approved, it will be processed via the original payment method within 5-10 business days. Shipping costs are non-refundable unless the error was entirely on our part.